Frequently Asked Questions
Answers to common questions about StemFM, Stem Player and Stem2.
1 min read. Updated July 28, 2026
What is STEM?
A music solutions organization. Hardware, software, services.
How does it work?
Play any song. Hear it as parts. Mix parts from different songs. Transitions happen automatically.
How are artists paid?
By listening time. Your subscription goes to the artists you actually listen to. Direct. No pools.
What is the Stem Player?
A hardware device. Touch controls for stems. Effects. Loops. Works with StemFM or standalone.
What is Stem2?
Wireless speaker. 40 hours battery. Local storage. Syncs with StemFM. Touch stem controls. Works with StemFM or standalone.
Where do you ship?
US, UK, EU, Canada, Mexico, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, UAE, and more.
What warranty do Stem devices include?
Stem Player and Stem2 include a one-year limited warranty from the date of delivery.
Learn more in our Warranty article.
Need help?
STEM.FM: help@stem.fm
Hardware: help@stemplayer.com
General: hello@stem.tech