My Stem1 (Stem Player) Won't Turn On. What Should I Do?

If your Stem1 (Stem Player) does not turn on, or the amber lights only pulse while it is plugged in, follow each step in order.

Step 1: Charge your Stem1

1. 1

   Plug the Stem1 into a reliable power source.

2. 2

   Leave it charging for at least three hours.

3. 3

   Do not unplug it during this time.

4. 4

   After three hours, press the power button and check whether it turns on.

Step 2: Check the cable and power adapter

1. 1

   Unplug the Stem1.

2. 2

   Connect it using a different USB cable.

3. 3

   Try a different power adapter.

4. 4

   Charge it again, then press the power button.

Changing both parts helps identify whether the problem comes from the Stem1, the cable, or the power adapter.

Step 3: Complete a manual factory reset

1. 1

   Press and hold both volume buttons.

2. 2

   Keep holding them for around six seconds.

3. 3

   Without releasing either volume button, press and hold the power button.

4. 4

   Continue holding all three buttons until the red light flashes.

5. 5

   Release the buttons after the red light flashes.

If your Stem1 still does not turn on

Email hello@stemplayer.com and include:

• a short video showing what happens when you press the power button
• what happens while the Stem1 is plugged in
• what happens after you unplug it
• whether it only works while connected to power
• whether it switches off immediately after being unplugged