I Opened My Stem2 and Want to Return It. Will the Shipping Fee Be Refunded?
Learn what happens to the original shipping fee and product refund when returning an opened Stem2.
1 min read. Updated September 3, 2026
No. If the package has been opened, the original shipping fee will not be refunded. The original shipping fee is the delivery charge you paid when placing your order.
The price of your Stem2 is handled separately. Once your Stem2 has been returned, the device must be inspected before the product refund is processed.
Before sending your Stem2 back
- 1
Email hello@stemplayer.com.
- 2
Include your order number.
- 3
Include the email address used to place the order.
- 4
Wait for the support team to send you the return instructions.